Informativa sui rimborsi

We want customers to shop at Yjmac with confidence. This Return & Refund Policy explains return eligibility, return shipping costs, refund processing, exchanges, and how to contact us for assistance.

30-Day Return Window

Yjmac accepts eligible returns requested within 30 calendar days after the order is delivered.

The return period begins on the date the carrier marks the order as delivered, not on the order date or shipment date.

Return Eligibility

To qualify for a return, the item must be:

  • Unworn, unused, unwashed, and unaltered

  • In its original condition

  • Returned with all original tags attached

  • Returned in its original packaging where reasonably possible

  • Accompanied by the order number or other proof of purchase

Customers may carefully try on apparel to confirm its fit. Items showing signs of extended wear, washing, alteration, stains, odors, damage caused after delivery, or removed tags may not qualify for a refund.

Return Method

Returns are accepted by mail only.

To begin a return, contact us at info@yjmac.com and provide:

  • Your order number

  • The item or items you wish to return

  • The reason for the return

  • Photographs if the item is damaged, defective, or incorrect

After reviewing the request, we will provide return authorization and the correct return address and instructions.

Please do not send merchandise to our business contact address unless our customer service team specifically confirms that address for your return. Sending an item without authorization or to an incorrect address may delay the refund.

Return Shipping Costs

For returns caused by customer preference, including an unwanted item, incorrect size selection, or change of mind, the customer is responsible for the return shipping cost.

For an item that arrives damaged, defective, or different from what was ordered, Yjmac will cover the reasonable return shipping cost or provide an appropriate prepaid return method.

Yjmac does not charge a restocking fee for eligible returns.

Customers should use a trackable shipping service and keep the shipping receipt until the return has been completed. Yjmac cannot confirm receipt of a return that has no valid tracking or delivery record.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or incorrect, contact us within the 30-day return period. Include your order number and clear photographs of the item, packaging, shipping label, and the issue.

After verification, Yjmac will provide an appropriate resolution, which may include a replacement or refund at no additional cost to the customer.

Normal variations in color caused by different screen settings are not automatically considered product defects. However, the product received must materially match its description and images on our website.

Refunds

After the returned item is delivered to us, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after we receive and inspect the return.

Because standard outbound shipping is free on all Yjmac orders, there is normally no original standard shipping charge to refund.

After Yjmac issues the refund, a bank, card issuer, or payment provider may require additional time to post the funds to the customer’s account. This additional processing time is controlled by the payment provider.

If more than 15 business days have passed since we confirmed that a refund was issued, please contact us.

Exchanges

Yjmac does not currently process direct exchanges.

If you need a different size, color, or product, return the eligible item for a refund and place a new order. Product availability cannot be guaranteed while a return is being processed.

If an incorrect or defective item was delivered, contact us before placing a replacement order so we can provide the appropriate resolution.

Order Cancellations

To request an order cancellation, contact us as soon as possible.

We will make reasonable efforts to cancel an order that has not entered fulfillment. However, cancellation cannot be guaranteed after processing has begun or after the package has been transferred to the carrier.

If an order can no longer be canceled, the customer may request an eligible return after delivery under this policy.

Refunds for Lost Packages

If a package has not arrived by the end of the estimated delivery period stated in our Shipping Policy, contact us with your order number.

Yjmac will review the shipment and carrier tracking information before determining the appropriate resolution. A package is not considered lost solely because tracking updates are temporarily delayed.

Policy Abuse

Yjmac may reject returns involving fraud, return abuse, items not originally purchased from Yjmac, or items that do not meet the eligibility conditions stated in this policy.

This provision will not limit any rights customers may have under applicable consumer protection laws.

Contact Us

For return or refund assistance, contact:

Business name: Yjmac
Email: info@yjmac.com
Phone: +1 980-243-4310
Business address: 329 Tranquil Ave, Charlotte, NC 28209, United States

The address above is our business contact address and should not be used as a return address unless confirmed in writing by Yjmac.